top of page

Oriane Eastwood

Product Relationship Expert

1527525732374.jpg

ABOUT

Product Relationship Expert

I’m a digital expert with a focus on enterprise solutions, digital marketing, and customer engagement. I help businesses grow their online presence and craft impactful marketing strategies.

SKILLS

Areas of Expertise

  • Digital Marketing Strategy

  • Customer Engagement & Support

  • Enterprise Solutions Consulting

  • Advertising

  • Lead Generation & Relationship Building

  • Product Demonstrations & Sales

  • Market Analysis & Research

  • Brand Development & Visual Identity

  • Project Management & Cross-Functional Collaboration

June 2024 – Present

Product Relationship Expert 

Wix Studio

In my role as a Product Relationship Expert within Wix Studio’s Enterprise Solutions team, I play a key part in driving meaningful engagement with both inbound and outbound leads, while also spearheading our podcast initiative to highlight industry insights and thought leadership. My focus is on understanding the unique needs of various businesses and demonstrating how Wix Studio’s enterprise solutions can address those needs effectively.

  • Lead Engagement: Actively engage with enterprise-level prospects, identifying the best fit between our offerings and client requirements.

  • Podcast Production: As the producer of Wix Studio's podcast, I manage guest outreach by identifying and contacting potential guests, coordinating with our team, organizing schedules, and addressing any questions to ensure a seamless experience.

  • Product Demonstrations: Showcase the value and capabilities of Wix Studio’s enterprise solutions to diverse stakeholders, including executives and C-level decision-makers, aligning our solutions with their business goals.

  • Pipeline Management: Manage a dynamic pipeline using Salesforce, meeting KPIs through strategic follow-ups and relationship building.

  • Market Research: Conduct ongoing market research, staying informed about industry trends, competitors, and ideal customer profiles (ICPs) to refine our approach and product offerings.

  • Cross-Functional Collaboration: Collaborate closely with sales, product teams, solution engineers, and subject matter experts (SMEs).

  • Event Participation: Represent Wix Studio at high-profile conferences, engaging with target audiences alongside the Field Marketing team to drive brand awareness and generate leads.

September 2021 – May 2024

Customer Support  Expert

Wix

  • Advised Wix users on enhancing their online presence through website development and e-commerce solutions.

  • Cultivated and maintained a high level of customer satisfaction and positive user experience.

  • Specialized in resolving advanced technical and billing issues.

  • Offered expert guidance and insights to support users' business growth.

  • Consistently met and exceeded key performance indicators, such as response time, CSAT, and first contact resolution rates.

July 2022 – September 2022

Account Executive 

Wix

  • Educated eCommerce business owners on the benefits of transitioning their stores online through a comprehensive platform, leading to successful new business acquisitions.

  • Provided expert consultation on eCommerce strategies and solutions, fostering strong, long-term relationships with clients.

  • Led the full sales cycle, from prospecting and negotiations to closing deals, conducting product demos, and engaging with C-level executives and business owners.

  • Served as a client advocate, collaborating with the Wix product team to influence and shape the future of eCommerce offerings.

WORK EXPERIENCE

EDUCATION

Master Head Product Textile Manager

ISTA, Business School, Mulhouse, France / Graduated:2018

Advanced technician’s certificate Textile Design

EPMC - Art school, Paris, France / Graduated:2012

CERTIFICATIONS

Certified ScrumMaster (CSM)

AWS Certified Solutions Architect– Associate

Oracle Certified Professional,
Java SE 8 Programmer

E-commerce Platform Development

Describe the project here. Include important features. Consider adding images.

Real-Time Chat Application

Describe the project here. Include important features. Consider adding images.

Professional Affiliates

Describe the project here. Include important features. Consider adding images.

PROJECTS

LET'S WORK TOGETHER

orianeeastwood@gmail.com

bottom of page